Frequently Ask Questions
We use a variety of metals between High Quality Gold plated from Brazil and Venezuela, freshwater pearls and colorful beads. This information will be available in each product.
We can make bracelets and necklaces for all ages. If you don't see your size in the website. Please send us a message with your request.
I offer refunds if the order is still processing and has not been shipped yet. Once your order have been shipped, they are out of my hands and I can not refund you.
We do not offer refund if your order is dispatched correctly.
We are responsible for packages lost on transit to the final destination, if your order shows it was delivered we are not be able to replace your order.
If the item you receive is not what you ordered, Please send us an email with a picture, Name, Order number. We will be happy to assist you and resolve the mistake.
As a handmade item we recommend our customer to take a good care of it. We recommend :
- Store the jewelry in a closed bag or box.
- Remove before entering water
- Allow perfumes and lotion dry before wearing
- Clean the jewelry with a soft cloth
- Keep away for moisture
All jewelry is made wrapped and shipped by me.