Shipping Policy
Processing Time
All orders are processed within 3–6 business days.
Once you place your order, you will receive a confirmation email.
When your order ships, you will receive a second email with your tracking number.
Processing time does not include shipping transit time.
Where Do We Ship?
We currently ship within the United States, including Puerto Rico, the U.S. Virgin Islands, Hawaii, Alaska, and APO/FPO addresses.
We also offer international shipping for a flat rate of $18.00 USD.
We currently ship internationally to the following countries:
- Canada
- United Kingdom
- Germany
- Spain
- Portugal
- Belgium
International orders usually take 7 to 21 business days to arrive once shipped. Delivery times may vary due to customs processing and each country's local postal services.
International customers are responsible for any taxes, duties, VAT, or import fees required by their country's authorities.
Shipping Rates
USPS Ground Advantage within the U.S. is $6.00, and to Puerto Rico is $7.00 (10+ business days). We offer free USPS Ground Advantage shipping on orders of $75.00 USD or more within the United States and Puerto Rico.
We also offer USPS Priority Mail for faster delivery: $13.00 within the U.S. (3–4 business days) and $16.00 to Puerto Rico (3–5 business days). Free shipping does not apply to Priority Mail.
Free shipping does not apply to international orders.
If an order needs to be shipped to multiple addresses, free shipping will apply to only one address. Additional shipments will require a separate shipping fee.
Shipping costs are non-refundable once the order has shipped.
Flori Jewels is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.
Incorrect Addresses
Please carefully review your shipping address before completing your purchase. Flori Jewels is not responsible for orders shipped to an incorrect address provided by the customer at checkout.
Once an order has been placed, we cannot guarantee changes to the shipping address.
Lost Packages
Once your order has shipped, it becomes the responsibility of the shipping carrier.
If a package is marked as delivered according to the tracking information, Flori Jewels is not responsible for lost, stolen, or misdelivered packages.
If your package appears to have been lost in transit, please contact us at info@florijewels.com and we'll be happy to help you file a claim with the shipping carrier.
